Effective Date: April 17, 2025
Last Updated: April 17, 2025
At MyFoodBank, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information. By using our website (https://myfoodbank.net), you consent to the practices described in this document.
1. Information We Collect
We collect the following categories of information:
- Personal Identifiable Information (PII): Includes full name, phone number, email address, physical delivery address, and date of birth (if necessary).
- Payment Information: Credit/debit card details and transaction records processed securely by third-party providers (e.g., Paystack, Flutterwave, Stripe). We do not store payment card details.
- Account Data: Usernames, passwords, and preferences.
- Technical Data: IP address, browser type, device information, operating system, and website usage data via cookies and analytics tools.
2. How We Use Your Information
We use your data to:
- Process subscriptions and manage member accounts.
- Deliver festive food bundles and notify users of deliveries.
- Provide customer support and respond to inquiries.
- Improve the website and personalize user experience.
- Comply with legal obligations and prevent fraud.
3. Legal Basis for Processing (GDPR Compliance)
Where applicable under the General Data Protection Regulation (GDPR), we rely on:
- Consent: For sending newsletters and promotional messages.
- Contractual necessity: To deliver services you subscribed to.
- Legal obligation: To fulfill legal compliance.
- Legitimate interest: For analytics and platform optimization.
4. Data Sharing
We do not sell or rent your personal data. We may share data with:
- Payment processors for transaction processing.
- Delivery/logistics providers to fulfill package delivery.
- IT service providers for website maintenance.
- Law enforcement when required by law.
5. Data Security
We implement appropriate security measures including HTTPS encryption, secure hosting, firewalls, and access controls to protect your personal data. However, no method of online transmission is 100% secure.
6. Data Retention
We retain your data only as long as necessary for the purposes outlined, or to comply with applicable laws.
7. Your Rights
Under applicable laws, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent at any time.
- Lodge a complaint with your local data protection authority.
To exercise your rights, contact us at support@myfoodbank.org.
8. Third-Party Links
Our site may contain links to third-party sites. We are not responsible for their privacy practices.